Repairs & Services
Important Information about Repairs and Servicing
Looking for tips and guides to maintain your equipment or just interested in Dearson products in general. Well we have great news. We now have YouTube videos being recorded and uploaded all the time. Please visit out YouTube channel and take a look at some key videos and tutorials regarding the latest equipment from Dearson Veterinary Products.
We wish to thank Jesper Rosenmeier our distribution partner in Denmark for helping us produce these videos and tutorials. We felt bringing key information to you wish the knowledge of leading industry professionals was of the highest importance.
You can find out more about Jesper on our distributors page or visit his dental practice Facebook page here https://www.facebook.com/hestetandklinikken.dk
If you are looking for tips and advice about cleaning and maintaining your equipment please click the link below to download a useful guide on cleaning and maintaining your equipment. Following this guide will mean less frequent servicing and repairs of your equipment.
Dearson cleaning and main UK PDF-3-2 (1)
Do you need to send your equipment in for service and repairs? Please use the link below to download our returns form. Please fill this form in with as much information as you can to help us diagnose and identify any problems with the equipment. Doing this helps speed up the process of repair and help get the equipment back to you as soon as we can.
Dearson repair and service form PDF For Email -3 (1)
Do you need to send your kit in for repairs or servicing?
Scan the QR codes below of follow the links below to help you book a collection or send your kit in to us!
| Book a Collection From DHL – Fill in form | Send your equipment in - A Quick Instruction Guide |
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*****PLEASE NOTE THERE WILL BE A CLEANING FEE OF £30 IF THE EQUIPMENT IS SENT IN HEAVILY SOILED******
Upon receiving your goods we will assess the items and send you a breakdown of things we feel need doing via email along with a price for any work to be undertaken. Please note we will not begin any work until we receive approval so ensure you check your emails for repair quotes if you have sent your equipment in to us for evaluation. If there are things you wish to discuss with your repair please contact us at the earliest opportunity so we can discuss them and not delay repairs being done.
When you have given us the go ahead we will complete your work and provide you with an update on when they are leaving our workshop along with a tracking number. We always try to ensure your repairs are done as fast as possible, we work on returning your repair within 1-2 days of receiving them. When your items are being assessed we also look at how quickly the job can be done, whilst operating on a first come first served basis quick-fixes can sometimes be fitted into the same working day and you may have your items returned sooner. For more complicated work this can on occasion overrun 3-5 days so we always ask our customers to send in there non essential repairs when they have the spare time.
*We recommend parcels are sent to us via a trackable service. We will not be liable for loss of parcels*