Online Delivery and Returns
RETURNS POLICY
If you have any problem with your product, please contact us as soon as possible and we will be happy to help. Please read our frequently asked questions for more information.
WEBSITE ORDERS & DELIVERY CHARGES
For orders placed online through our website delivery charges will change depending on your delivery country. All delivery charges are shown in Pound Sterling, and exclude VAT.
*Please note orders must be placed before 2:00pm (GMT) to be dispatched for express delivery* Orders placed after this time cannot be guaranteed and will be delivered next working day from earliest available date of dispatch. If items ordered are not in stock you will be notified via phone or email informing you of estimated delivery date.
*Orders outside of the UK or considered remote locations may take between 3-5 days delivery. Express delivery does not guarantee a 24 hour service and please use tracking provided to ensure someone is home to sign for and receive parcels*
Our Delivery Locations are as follows: Please note these timings and prices are an estimate and a final price will be presented upon invoice.
| UK Zone A | Express |
| UK Zone B | Express |
| UK Zone C | Express |
| UK Zone D | 2-3 Day Estimated |
| UK Zone E | 2-3 Day Estimated |
| Europe 1 | 3-5 Day Road Service Estimated |
| Europe 2 | 3-5 Day Road Service Estimated |
| Europe 3 | 4-7 Day Road Service Estimated |
| Europe 4 | 4-7 Day Road Service Estimated |
| USA | 3-5 Day (Shipped from US Distribution Centre) Estimated |
| ROW | 7-10 Day Standard Air Service Estimated |
| We will always attempt to provide the best and most efficient service. Dearson is not responsible for 3rd party delays caused by circumstances out of our control and while we endeavour to offer the fastest delivery time we cannot guarantee or accept liability for courier services | |
UK
|
DHL Estimated Shipping Costs. All Items sent recorded delivery only
|
||||
|---|---|---|---|---|
|
Zone
|
Small Parcel
(Recorded Service Only)
|
Medium Parcel
(Insured over £1,000)
|
Dental Equipment
(Insured up to £3,500) |
Oversize Items
Headstands (Etc)
|
|
Zone A (UK Mainland)
|
£10.00
|
£12.50 - £17.50
|
£17.50 - £25.00
|
£30.00
|
|
Zone B (Scottish Borders)
|
£10.00
|
£12.50 - £17.50
|
£17.50 - £25.00
|
£30.00
|
|
Zone C (Highlands)
|
£20.00 - £30.00
|
£25.00 - £35.00
|
£30.00 - £40.00
|
£35.00+
|
|
Zone D (British Islands)
|
£35.00+
|
£35.00+
|
£35.00+
|
£40.00+
|
|
Zone E (Ireland)
|
£30.00 - £50.00
|
£30.00 - £50.00
|
£50.00+
|
£150.00
|
| Prices above are estimates for delivery. We will always attempt to provide the best and most efficient service. | ||||
|
DHL Estimated Collection Costs. All Items collected recorded delivery only and insured
|
||
|---|---|---|
|
Zone
|
Dental Equipment
(Insured) |
Oversize Items
Headstands (Etc)
|
|
Zone A (UK Mainland)
|
£30.00 - £50.00 (For full Systems)
|
£50.00
|
|
Zone B (Scottish Borders)
|
£30.00 - £50.00 (For full Systems)
|
£35.00
|
|
Zone C (Highlands)
|
£50.00+ (For full Systems)
|
£40.00+
|
|
Zone D (British Islands)
|
Not Available (Call to arrange)
|
Not Available (Call to arrange) |
|
Zone E (Ireland)
|
Not Available (Call to arrange)
|
Not Available (Call to arrange)
|
**If you require your items sooner or need an express service please email your order to us at enquiries@dearsonltd.com or call our office on +44(0)121 7734100**
Europe
| Countries | Delivery Charge |
|---|---|
| Belgium, Germany, Spain, France, Luxembourg, Netherlands | £50.00 |
| Austria, Denmark, Finland, Italy, Monaco, Portugal, Sweden | £60.00 |
| Albania, Bosnia and Herzegovina, Bulgaria, Switzerland, Czech Republic, Estonia, Greece, Hungary, Liechtenstein, Latvia, Moldova Republic of, Poland, Serbia, Slovenia, Slovakia, San Marino | £75.00 |
| Gibraltar, Iceland, Lithuania, Romania | £90.00 |
United States
| Zone | Delivery Charge |
|---|---|
| United States | £50.00 |
Rest of the World
| Zone | Delivery Charge |
|---|---|
| Rest of the World | £150.00 |
UK Delivery Zones
